Thank you for your purchase. We hope you are happy with your purchase. Your satisfaction is our first priority. However, if you are not completely satisfied with your purchase. We believe that we can work together with our customer to make every purchase a positive experience. Our shipments are carefully inspected before sending out the from our warehouse. When you received faulty or defect item, please follow the instruction below of our return policy.
All returns must be post within seven (7) days of the purchase day of the purchase date. We also offer to change size, if you can’t fit the dress. Customer may contact our customer service within 3 days. The exchange is not including shipping fees. Shipping fees will be following the flat price. All returned items must be in new and unused condition, with all original tags,labels attached and no perfume smell.
We shall refund your payment if you decide to cancel your orders within 24 hours after your order status have been listed as processing and prior shipment except for the transaction fees charged which is non-refundable. Once your order status has been listed as complete and received an email for the tracking number, you are not allowed to do refund.
For any return request that fall under the below category will not be considered.
- Colour of products may vary due to lighting used / edit adjustment and please allow 10% of colour variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.
- There might be 1cm-3cm differences in the measurements given due to the different stretchable quality of the material and different measurement and batch production. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please send a message to us for your best fit. Exchange for this reason will not be entertain.
- For printed items, the prints may vary in terms of symmetry/alignment/slight colour patches for each piece (example: the position of the flowers may be at different places) and return due to this reason is not considered a defect.
Please email us using the contact form as soon as possible oremail email@example.com orWhatsApp +6019-5152459, Facebook messenger https://www.facebook.com/uniqaccess toobtain a Return Merchandise Authorization (RMA). Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost (WM RM8; EM RM20) and we’ll deliver you the replacement products(s) within 14-21 working days. Shipping costs are non-refundable. Place the item securely in its original packaging and we strongly recommend you use a trackable method to mail your return.Kindly mail your return to following address:
Address: 29-11 (TKT 1),JALAN PESTA 1/2,TAMAN KG KENANGAN TUN DR.ISMAIL,84000 MUAR,JOHOR.
No adjustments of the products price are located in the site. All the products price are not included shipping fees, customers shall pay the shipping fees that listed in shipping info. Only regular priced items maybe placed in store credits, unfortunately sale items cannot be refunded.
Uniqacces Reserves the right to limit quantities able to be ordered by customers. If an order is reduced in accordance with this clause,the price payable by the customer for that ordered will be adjust accordingly. Uniqacces may delay dispatch of orders due to stock availability.
After receiving your return and inspecting the condition of youritem, we will process your return in store credit or exchange. Please allow at least three (3) days from the receipt of your items to process your return or exchange. We will notify you by WhatsApp or email when your return has been processed. Product sold are not entitle for refund unless it no-stock item(s).
For defective or damaged products, no cash refund on any defective items. We will do exchange only. please contact us at the contact details below to arrange a refund or exchange.
- Sale items are FINAL SALE and non-returnable, non-refundable and non-exchangeable.
- No cash refund on any defective items. We will do exchange only or store credits.
- No refund on parcel bounce back to us. We do only store credit
- No cash refund on not suitable, not match, change mind situation
- No refund because of the you pay before SALE Period
- Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.